P153 “ empathy is the ability to imagine yourself in someone else’s position and intuit what that person is feeling” – walking in someone else’s shoes; mimic behaviour
Sympathy – feeling bad for someone else
P 154 – Oprah Winfrey “ Leadership is about empathy. It is about having the ability to relate and connect with people for the purpose of inspiring and empowering their lives”Computers cannot produce empathy
P 156- facial expressions are universal – Charles Darwin, Paul Ekman Test yourself – Empathy Q – www.tinyurl.com/9qdi www.nte.com/interact/eiq www.tinyurl.com/277vm